30-Day Money-Back Guarantee
We want you to be completely confident in ByteShield. If our software does not meet your expectations, we will refund 100% of your purchase within 30 days.
1. 30-Day Money-Back Guarantee Overview
Every new ByteShield software subscription (Basic, Pro, and Advanced plans) is backed by our full 30-day satisfaction guarantee. We believe in our product and want our customers to test it on their own hardware with complete peace of mind.
2. Eligible Purchases
You are eligible for a complete refund if:
- Your refund request is submitted within 30 calendar days of the original transaction date.
- The license was purchased directly through our official website (
byteshield.tech). - The request applies to your first annual or monthly billing term for the respective product tier.
3. How to Request a Refund
We keep the refund process straightforward and transparent. You do not need to sit on long phone holds or answer endless surveys:
- Send an email to billing@byteshield.tech or click "Live Support" in the bottom corner of our site.
- Provide your registered email address and order confirmation number (sent with your purchase receipt).
- Our billing team will immediately acknowledge receipt and issue the refund directly to your original payment method.
4. Processing Timelines
Once approved, refunds are credited back to the original funding source (credit card, debit card, or PayPal). Credit card credits typically reflect on your bank statement within 3 to 5 business days, depending on your financial institution’s settlement schedule.
5. Add-on Services & Exceptions
VIP Technical Support Services: The 24/7 White-Glove VIP Support add-on involves direct, dedicated 1-on-1 human engineering time. If personalized remote assistance sessions have already been fulfilled by our engineering staff, the labor portion may be subject to a prorated deduction. If no remote sessions were utilized, 100% of the VIP fee will be refunded within 30 days.
6. Billing Support Contact
For immediate assistance with any billing inquiries or cancellations:
Billing Support Email: billing@byteshield.tech
Customer Support: support@byteshield.tech
Operating Hours: 24 hours a day, 7 days a week
Refund Policy Questions
Everything you need to know about our refund process.
Our team approves refund requests within 24 business hours. Bank processing takes 3-5 business days to post the credit to your card account.
No phone call is required. You can email billing@byteshield.tech or request your refund directly through our website chat widget.
Try ByteShield 100% Risk-Free
Every license is backed by our full 30-day money-back guarantee. No questions asked.